Strategy · Technology · Organizational Change

Find the value.
Build the capability.
Prove the result.

We help leadership teams find where the business can create measurable value, then decide whether AI is the best way to capture it.

THE GAP BETWEEN INVESTMENT AND READINESS

AI spending is accelerating.
Business readiness is lagging.

More investment creates more pressure to answer three questions: Is it delivering value? Is it under control? Is the business learning?

100%

100%

Investment is rising

All organizations surveyed are increasing their agentic AI budgets.

52%

52%

Costs are measured

About half track what each agent outcome costs at scale.

22%

22%

Governance is established

Report substantive governance arrangements and operational controls.

22%

22%

Learning is systematic

Show strong capability to turn operational experience into improvements.

Source: IBM Institute for Business Value with Microsoft, Winning on the agentic frontier (November 2026). Survey of 1,000 C-suite executives across 17 geographies and 19 industries, at organizations with $500m+ in annual revenue or budgets. Fieldwork: August–September 2026. Measurement question: n=494.

That is the gap PACE is designed to address.

Set the business priority. Prepare the organization. Deliver under control. Learn from the result.

HOW I THINK ABOUT PRODUCTIVITY

The system holds the faults, so that is where the work starts.

About 85% of faults lie in the system

15% people

The quality movement’s long-standing estimate. We fall to the level of our systems, so fix the system before judging the people in it.

PEOPLE PROCESSES

Introduce systems, processes and practices that improve employee well being and job satisfaction that leads to improved employee output (Culture).

→

MISSION PROCESSES

Optimise systems and processes that minimize friction and bottlenecks at transition touchpoints (systems thinking), that reduces the human input required to operate the system.

→
Productivity follows

VALUE IDENTIFICATION: APPLIED TO THE MISSION PROCESSES AND THE PEOPLE PROCESSES THAT FEED THEM

1

Find the constraint and the friction.

→

2

Simplify the process.

→

3

Automate what remains.

AI by advantage

↺ Repeat. Each pass exposes the next constraint.

HOW I THINK ABOUT PRODUCTIVITY

The system holds the faults, so that is where the work starts.

About 85% of faults lie in the system

15% people

The quality movement’s long-standing estimate. We fall to the level of our systems, so fix the system before judging the people in it.

PEOPLE PROCESSES

Introduce systems, processes and practices that improve employee well being and job satisfaction that leads to improved employee output (Culture).

→

MISSION PROCESSES

Optimize processes to minimize the human effort needed to execute them

→
Productivity follows

VALUE IDENTIFICATION: APPLIED TO THE MISSION PROCESSES AND THE PEOPLE PROCESSES THAT FEED THEM

1

Find the constraint and the friction.

→

2

Simplify the process.

→

3

Automate what remains.

AI by advantage

↺ Repeat. Each pass exposes the next constraint.

HOW I THINK ABOUT PRODUCTIVITY

The system holds the faults, so that is where the work starts.

About 85% of faults lie in the system

15% people

The quality movement’s long-standing estimate. We fall to the level of our systems, so fix the system before judging the people in it.

PEOPLE PROCESSES

Introduce systems, processes and practices that improve employee well being and job satisfaction that leads to improved employee output (Culture).

↓

MISSION PROCESSES

Optimise systems and processes that minimize friction and bottlenecks at transition touchpoints (systems thinking), that reduces the human input required to operate the system.

↓
Productivity follows

VALUE IDENTIFICATION: APPLIED TO THE MISSION PROCESSES AND THE PEOPLE PROCESSES THAT FEED THEM

1

Find the constraint and the friction.

↓

2

Simplify the process.

↓

3

Automate what remains.

AI by advantage

↺ Repeat. Each pass exposes the next constraint.

Our operating principles

What is AI native?

Using AI where it enables materially superior capability the organization cannot otherwise create. That capability must convert into validated business value and acceptable ROI, and be achievable without unmanaged dependency risk.

Deterministic by default.

AI by net advantage.

Resilience by design.

Choose the right intervention. Keep the business in control.

AI by net advantage.

Test AI against the best non-AI alternative, not against doing nothing. Use it only when the extra capability is worth the full cost and dependency risk.

Build a business that learns.

Use evidence from each deployment to improve decisions, strengthen controls and reuse what works. The learning your business retains becomes a capability that buying another model cannot provide.

What result are you trying to change?

Start with the business outcome. We can work backwards from there.